All homes require maintenance and repairs from time to time. Often the issue can be resolved quickly and easily with a little DIY troubleshooting. If you are experiencing an issue with your home please try the following before submitting a service ticket.
Backed Up Toilet
Plungers are inexpensive and easy to obtain. Please try plunging a backed up toilet before submitting a service request. Here is a helpful video BACKED UP TOILET
Toilet keeps running
If your toilet keeps running or if it is not filing up completely here are some DIY tips HELPFUL INFORMATION ABOUT YOUR TOILET
To avoid damage to the home, if your toilet is leaking or will not stop running shut the water off a the shut off valve at the base/wall. Here is a helpful video TURN OFF TOILET SHUT OFF VALVE
If you cannot turn the water off at the shut off valve you will need to turn the water off at the main cut off to the home. Here is a helpful video TURN OFF MAIN WATER CUT OFF
Regularly changing the air filter is the most important step to ensuring your home is comfortable year round and that your system works properly. Making sure you have the right size filter is important, If you are not sure what size filter you need to buy here’s a helpful site AIR FILTERS.
If your Air Conditioner is running but not cooling
Check your filter and check that there is good airflow to the outside unit. The outside unit should be clean and free of grass/debris and should be cleaned at least once a year. Please also remember, as a general rule, you can expect your unit to cool the home 20 degrees below the outside temperature.
If your Air Conditioner is not turning on
There can be a number of reasons why the air conditioner is not turning on, some are quick and easy to fix:
If your heater is not working
Here are some things you can check:
Many times if you are experiencing an electrical issue in only one part of the home it is quick and easy to fix. If there is no power to the entire home make sure to check for outages in your area.
Here are some things you can check:
PLEASE, NEVER PUT YOUR HAND INTO THE DISPOSAL!
If the disposal does not turn on make sure it is plugged in under the sink. Over time the plug can come loose. If it still will not turn on please check for a tripped GFCI outlet and check the breaker at the electric panel box.
If there is power to the disposal but it will not turn it may need to be freed underneath the disposal using an allen wrench/hex key. Here’s a helpful video GARBAGE DISPOSAL REPAIR
A dirty or clogged water filter can affect the mechanical actions within your refrigerator, such as the Ice dispenser. Search your make and model of refrigerator to determine the replacement filter. This is also a helpful site FILTER FINDER
If your refrigerator is running constantly or not cooling properly there is a good chance it’s time to clean the coils. Here is a helpful video CLEANING REFRIGERATOR COOLING COILS
Smoke detectors save lives and we value yours! Batteries should be switched out twice a year, even if your smoke detectors are wired to the home battery back ups should be replaced regularly. If your home has gas it is also important to ensure you have natural gas detectors in the home.
Here is a helpful video regarding fixing/resetting a smoke detector SMOKE ALARM CHIRPING 3 QUICK FIXES
If you are still experiencing an issue with your rental home, please submit a service request through your Tenant Portal by visiting www.mdregroup.com, click on Property Management and click on Current Residents & Resident Portal Log-In.
You can upload details, photos, and even videos, to ensure the situation is handled as quickly as possible.
We understand that situations change and sometimes moving out is necessary. To make your move-out process as smooth as possible, we have compiled some important information on the move-out process for you.
Per your lease agreement, written notice to vacate is required in advance of the lease-term ending. Please see your lease agreement for details.
Normal wear and tear is expected. However, upon vacating, your home should be in the same, original, clean condition as when it was leased to you.
Please provide your forwarding address so we may mail your security deposit refunds and/or
your itemized statement for
any final charges.
After you have confirmed your move out, our staff will visit the property, conduct a move out inspection and asses all final damages at that time.